How we helped Andrzej,
Head of CRM at an insurance company
A CRM system was the main source of information on 16 million customers of a large insurance company and was used internally by everyone, from insurance agents to top level executives. However, the open-source technology was on the verge of crashing, while its expected development had become too problematic to handle. To keep up with new demands, the system required extensive refactoring.
We accepted this challenge and structured a plan to:
1 Redesign a system using framework that are well maintained and trustworthy.
2 Rewrite the interface to be future-proof and provide a common language for Continuous Integration & Continuous Delivery tools.
3 Add new features to the system according to our client needs.
Thanks to this approach, our client was not only able to handle the increasing number of users (12k and counting), but within 6 months of the start of the project we had delivered a completely new 360 degree view of the customer. At the same time, the client suffered no downtime as a result of the transition in the system. The CRM is currently growing steadily and has the capacity to cope with significantly higher workloads in future.
Note: our case studies are fully anonymized – while we are proud of our clients and their stories, we respect their privacy and business. For references, please contact us directly.